• Start with the size guide on each product page. Look especially at the model: his height, weight and the size he is wearing are shown on every piece, so you can compare with your own build, which is the most reliable way to judge fit.
• Each product page also lists the detailed cut and material. Fits vary across the collection, from relaxed to more structured, so check each piece. If you are between two sizes, compare the measurements with a garment you already own and like.
• Still unsure? Write to us at contact@coldral.com and we will help you choose.

Select your piece, color and size, add it to your cart, then go to our secure checkout. Payment is encrypted and you receive an email confirmation as soon as your order is placed.

Write to us as soon as possible at contact@coldral.com. As long as your order has not yet been prepared for shipping, we do our best to adjust or cancel it.

We ship worldwide, with full tracking on every order.

Shipping costs:

• United States: $12, free over $200.
• France and the rest of Europe: 5 €, free over 150 €.
• United Kingdom: £6, free over £180.
• Canada: CA$14, free over CA$300.
• Australia: A$9, free over A$250.
• Switzerland: CHF 14, free over CHF 250.
• All other destinations: calculated at checkout.

France, UK and the rest of Europe: 6 to 10 days.

USA: 6 to 12 days.

Australia: 5 to 10 days.

Canada: 5 to 10 days.

Middle east: 6 to 10 days.

Timing may vary depending on destination and carrier conditions.

You receive a tracking number by email the moment your order ships, so you can follow it at every step until it reaches you.

Yes. You have 14 days from delivery to request a return. Items must be new, unworn, unwashed, with all original tags and in resellable condition. Pieces bought on presale or on sale are final and cannot be returned.

Email us at returns@coldral.com to open your return and we will guide you through it. Returns are made at your own cost using a tracked and insured service. Original shipping, return shipping and any duties or taxes are not refundable.

Yes. To exchange a piece for another size or model, simply contact us at returns@coldral.com and we will explain how to proceed. We recommend reaching out quickly so we can secure the size you want before it sells out.

At COLD RAL, we take every order seriously and treat each customer with respect. In rare cases, some individuals claim a package was not received or return items that do not match the original order. To protect all of our customers and maintain fair practices, we follow a strict and transparent process.

What happens if I claim I did not receive my order

If a parcel is marked as delivered but you report it missing, we open an investigation with the carrier. No refunds are issued during this process. Once the investigation is completed, we can offer either a store credit or a reshipment of the items. We do not provide refunds for parcels declared delivered by the carrier.

What happens if I return an item

We only issue refunds after receiving the returned parcel and verifying that all items are correct, complete, unused, unwashed, and with all original labels attached. This is necessary to protect our stock and ensure fairness for all customers. We are not a multinational company and we take the time required to complete our verification process properly.

Thank you for your understanding.