For all customer service inquiries, order questions or return requests, you can reach the COLD RAL team at
contact@coldral.com
Customer service hours
Monday to Friday, 10:00 to 18:00 (Paris time)
We aim to reply within 48 to 72 business hours.
All return requests must be submitted by email at returns@coldral.com.
The return address will be provided after verification of your request.
We do not offer customer support by phone.
All communication regarding orders, returns or account questions must be made via email.
For legal inquiries or questions related to our policies
contact@coldral.com