Shipping policy
At Cold ral, we ship worldwide. Preparation and dispatch times may vary during launches, restocks or holiday periods. Delivery times listed below are estimates and may be extended during peak periods.
WORLDWIDE SHIPPING
Europe (EU)
• Standard shipping 6 to 12 business days
• Shipping fee 7,90€
• Duties and taxes included
• Free shipping over 200€
Switzerland
• Standard shipping 6 to 12 business days
• Shipping fee CHF 14
• Free shipping over CHF 250
United Kingdom
• Standard shipping 6-12 business days
• Shipping fee £8
• Free shipping over £200 equivalent
United States
• Standard shipping 6-12 business days
• Shipping fee $18
• Free shipping over $300
Canada
• Standard shipping 6-12 business days
• Shipping fee CA$14
• Free shipping over CA$300
Australia
• Standard shipping 6-12 business days
• Shipping fee A$14
• Free shipping over A$300
Rest of World
• Standard shipping 9 to 15 business days
• Shipping fee displayed at checkout depending on destination
IMPORT CHARGES
Orders shipped within the European Union are not subject to import duties or additional taxes.
For all other destinations, customs duties and import taxes may apply depending on local regulations and are the responsibility of the customer.
COLD RAL is not responsible for any customs duties, import taxes or additional charges applied by local authorities. Customs procedures and clearance times may vary depending on each country’s authorities and are outside of our control.
FINAL SALE ITEMS
Pre order items, discounted items and items marked final sale cannot be returned or refunded.
DELIVERED PARCELS
Any parcel marked as delivered by the carrier is considered received. If you believe your parcel is missing, an investigation will be opened with the carrier. No refund or replacement is issued during this investigation. Once completed, we may offer store credit or a replacement when available. Refunds are not issued for parcels declared delivered by the carrier.
Customers are responsible for providing a secure delivery address.
COLD RAL is not responsible for lost or stolen parcels after delivery has been confirmed by the carrier.
INCORRECT OR INCOMPLETE ADDRESS
If the shipping address provided at checkout is incorrect or incomplete, COLD RAL is not responsible for delays, delivery failures or lost parcels. When a parcel is returned to us due to an incorrect or incomplete address, the customer is required to pay the shipping fee for reshipment. Original shipping fees are not refundable.
UNCLAIMED PARCELS
If a parcel is not collected from a pickup point or carrier facility, it may be returned to us. The customer is responsible for the shipping cost of any reshipment. Refunds for unclaimed parcels exclude the original shipping fee.
LOST PARCELS
If a parcel is officially declared lost by the carrier after investigation, COLD RAL may offer store credit for the value of the order or arrange a replacement shipment when available.
RETURNS & REFUNDS POLICY
Returns are accepted within 14 days of receiving your order. Returned items must be unused, unwashed and unworn, with all original tags attached and in original or equivalent packaging. The condition must allow the item to be resold. COLD RAL reserves the right to refuse returns that do not meet these requirements.
For full return conditions and instructions, please refer to our Refund Policy.
STORE CREDIT
Store credit may be offered in specific cases. It is valid exclusively on the COLD RAL online store and cannot be converted to cash.
EXCHANGES
COLD RAL does not offer direct exchanges. If you need a different size or item, return your product and place a new order.
CUSTOMER SUPPORT
Customer service is available Monday to Friday, from 10:00 to 18:00 (Paris time).
We aim to respond within 48 to 72 business hours.
contact@coldral.com