At COLD RAL, we ship worldwide. Preparation and dispatch times may vary during launches, restocks or holiday periods. Delivery times listed below are estimates and may be extended during peak periods.
• Standard shipping 6 to 12 business days
• Shipping fee 5€
• Duties and taxes included
• Free shipping over 150€
• Standard shipping 6 to 12 business days
• Shipping fee CHF 14
• Free shipping over CHF 250
• Standard shipping 6-12 business days
• Shipping fee £6
• Duties and taxes included
• Free shipping over £180 equivalent
• Standard shipping 6-12 business days
• Shipping fee $12
• Duties and taxes included
• Free shipping over $250
• Standard shipping 6-12 business days
• Shipping fee CA$14
• Duties and taxes included
• Free shipping over CA$300
• Standard shipping 6-12 business days
• Shipping fee A$9
• Duties and taxes included
• Free shipping over A$250
• Standard shipping 9 to 15 business days
• Shipping fee displayed at checkout depending on destination
Import duties and taxes are included for Europe, the United Kingdom, the United States, Canada and Australia. You have nothing to pay on delivery.
In the rare event a carrier applies a customs fee, we refund it in full on presentation of the receipt (contact@coldral.com).
For all other destinations, customs duties and import taxes may apply depending on local regulations, and clearance times are outside our control.
Pre order items, discounted items and items marked sale cannot be returned or refunded.
Any parcel marked as delivered by the carrier is considered received. If you believe your parcel is missing, an investigation will be opened with the carrier. No refund or replacement is issued during this investigation. Once completed, we may offer store credit or a replacement when available. Refunds are not issued for parcels declared delivered by the carrier.
Customers are responsible for providing a secure delivery address.
COLD RAL is not responsible for lost or stolen parcels after delivery has been confirmed by the carrier.
If the shipping address provided at checkout is incorrect or incomplete, COLD RAL is not responsible for delays, delivery failures or lost parcels. When a parcel is returned to us due to an incorrect or incomplete address, the customer is required to pay the shipping fee for reshipment. Original shipping fees are not refundable.
If a parcel is not collected from a pickup point or carrier facility, it may be returned to us. The customer is responsible for the shipping cost of any reshipment. Refunds for unclaimed parcels exclude the original shipping fee.
If a parcel is officially declared lost by the carrier after investigation, COLD RAL may offer store credit for the value of the order or arrange a replacement shipment when available.
Returns are accepted within 14 days of receiving your order. Returned items must be unused, unwashed and unworn, with all original tags attached and in original or equivalent packaging. The condition must allow the item to be resold. COLD RAL reserves the right to refuse returns that do not meet these requirements.
For full return conditions and instructions, please refer to our Refund Policy.
Store credit may be offered in specific cases. It is valid exclusively on the COLD RAL online store and cannot be converted to cash.
COLD RAL does not offer direct exchanges. If you need a different size or item, return your product and place a new order.
Customer service is available Monday to Friday, from 10:00 to 18:00 (Paris time).
We aim to respond within 48 to 72 business hours.
contact@coldral.com