Privacy Policy
Last updated: December 1, 2025
COLD RAL, operated globally by JD COLD STUDIO LLC, provides this online store and all related content, features, tools and services (the “Services”). Shopify powers our store and processes certain data to enable secure and efficient ecommerce operations. This Privacy Policy explains how we collect, use, share and protect your personal information when you interact with the Services.
By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.
PERSONAL INFORMATION WE COLLECT
“Personal information” means data that identifies or can be reasonably linked to an individual. Depending on how you use the Services, we may collect:
• Contact information such as name, email address, billing and shipping address, phone number.
• Account information such as username, password, preferences and saved settings.
• Payment and transaction information including payment confirmation and partial financial details processed by our payment partners. We do not store full credit or debit card numbers.
• Order and transaction information such as products viewed, added to cart, purchased, returned or exchanged.
• Device and technical information including IP address, browser type, operating system, device identifiers and connection metadata.
• Usage information such as pages visited, interactions, clicks, time spent, search behavior and navigation patterns.
• Communications you send to customer support or other messages exchanged with us.
• Inferences drawn from your activity to understand preferences or interests.
SOURCES OF PERSONAL INFORMATION
We may collect information from:
• You directly when you browse the Services, place an order, create an account or contact support.
• Your device through cookies, analytics and tracking technologies.
• Service providers including payment processors, logistics partners, marketing platforms and IT providers.
• Business or marketing partners such as Meta, Google, TikTok and Pinterest.
• Shopify as part of hosting, analytics, checkout and fraud prevention.
HOW WE USE PERSONAL INFORMATION
We use your information to:
• Operate and improve the Services.
• Process and fulfil orders.
• Provide order updates, tracking details and customer support.
• Personalise your browsing experience and product recommendations.
• Send marketing emails or SMS when permitted.
• Authenticate user accounts and prevent fraud.
• Improve website performance and understand usage trends.
• Comply with legal requirements, respond to lawful requests and enforce policies.
Where required under applicable data protection laws, we process personal information based on legitimate interests, contractual necessity, consent or legal obligations.
HOW WE SHARE PERSONAL INFORMATION
We may share your information with:
• Shopify for hosting, analytics, security and platform features.
• Payment processors such as PayPal, Shop Pay and others.
• Logistics partners involved in shipping and returns.
• Marketing and advertising partners including Klaviyo, Omnisend, Meta, Google, TikTok and Pinterest.
• Analytics providers and IT service providers.
• Professional advisers when necessary.
• Authorities when legally required.
• Another entity in the event of a business transfer such as merger or acquisition.
We do not sell personal information.
COOKIES AND TRACKING
We use cookies and similar technologies to operate the site, analyse browsing behavior and deliver targeted advertising. These may include Google Analytics, Meta Pixel, TikTok Pixel, Pinterest Tag, Shopify analytics and session tracking tools.
Depending on your region, you may be asked to consent to certain cookies.
You can manage your cookie preferences in your browser or device settings.
These technologies may be used to measure advertising performance and to display personalized advertisements on third party platforms.
Advertising partners may use cookies and similar technologies to collect information about your interactions with our website and other websites to provide relevant advertisements.
RELATIONSHIP WITH SHOPIFY
Shopify hosts our store and processes personal information to operate, secure and enhance its platform. Shopify may combine data collected across multiple merchant stores to improve overall performance.
Shopify may process data in other countries. You can review Shopify’s privacy practices in the Shopify Consumer Privacy Policy.
THIRD PARTY LINKS
The Services may contain links to external websites. We are not responsible for the content, privacy practices or security of third party sites.
CHILDREN’S DATA
The Services are not intended for individuals under the age of majority.
We do not knowingly collect personal information from minors.
If you believe a minor has provided data, please contact us at contact@coldral.com so we can delete it.
SECURITY
We use reasonable technical and organisational measures to protect personal data.
No online system is completely secure. Information transmitted over the internet may carry inherent risks.
Avoid sending sensitive information through unencrypted channels.
While we take reasonable measures to protect your information, no method of transmission over the internet or electronic storage is completely secure.
RETENTION OF PERSONAL INFORMATION
We retain personal information only as long as necessary to:
• Provide the Services
• Process orders and returns
• Comply with legal obligations
• Resolve disputes
• Maintain appropriate business records
Retention periods may vary depending on the type of data.
YOUR RIGHTS AND CHOICES
Depending on your region, you may have the right to:
• Access your personal information
• Request correction of inaccurate data
• Request deletion of your information
• Request restriction or object to certain processing activities
• Withdraw consent for marketing (emails or SMS)
• Receive a copy of your data in a portable format
• Opt out of targeted advertising
• Opt out of “sale” or “sharing” of personal information (according to certain laws)
To exercise these rights, contact us at contact@coldral.com
We may need to verify your identity before responding.
ADDITIONAL RIGHTS FOR EU, EEA AND UK RESIDENTS
You may also:
• Object to certain uses of your data
• Request restriction of processing
• Withdraw consent at any time
• File a complaint with your local data protection authority
ADDITIONAL RIGHTS FOR CALIFORNIA RESIDENTS (CCPA/CPRA)
California residents may:
• Request disclosure of categories of personal information collected
• Request details on “sharing” or “selling” (we do neither)
• Opt out of targeted advertising
• Appoint an authorized agent
• Request access, correction or deletion
• Not be discriminated against for exercising their rights
We honor Global Privacy Control signals where applicable.
INTERNATIONAL TRANSFERS
Your personal information may be transferred or processed in countries outside your own.
Where legally required, we use appropriate safeguards such as Standard Contractual Clauses.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically.
The latest version will always be available on this page with an updated effective date.
CONTACT
For privacy inquiries or to exercise your rights, contact us at:
COLD RAL is operated globally by JD Lab Limited.